FAQS

General Trip Information

What is the itinerary/where are we going?

We are sailing from the Port of Miami – Dodge Island to Nassau, Bahamas and CocoCay, Bahamas aboard Royal Caribbean’s beautiful Navigator of the Seas.  

Sailing dates are March 1-5, 2021

  • Monday, March 1st – Depart Miami at 4:30 PM
  • Tuesday, March 2nd – Nassau, Bahamas (arrive at 8:00 AM, depart at 11:59 PM)
  • Wednesday, March 3rd – Cruising at Sea
  • Thursday, March 4th – CocoCay, Bahamas (arrive at 7:00 AM, depart at 5:00 PM)
  • Friday, March 5th – Arrive in Miami at 6:00 AM
Which port are we leaving from? What time should I arrive at the port?

We will be departing the Port of Miami – Dodge Island on March 1th at 4:30 PM, however, it is strongly recommended that you arrive at the port between 11:30 and 3:00 (or at least an hour and a half before departure).  We will be arriving back in Miami at approx. 6 AM March 5th, 2021.

What is the port address?

Port of Miami – Dodge Island
1015 N. America Way
Miami, Florida 33132

From Miami International Airport, MIA (7 miles):

  • Take I-95 south to Exit 3B (NW 8th Street)
  • Turn left at the end of the exit ramp onto 5th Street
  • Continue on 5th Street and drive across the port bridge
  • You can also enter the port via I-395/SR-887/MacArthur Causeway to the Port of Miami Tunnel. Once in the port you will see signs welcoming you to the Port of Miami, follow directions to the designated ship’s terminal
  • Follow the signs to your ship’s location 

From Ft. Lauderdale International, FLL (26 miles)

  • Take I-95 south to Exit 3B (NW 8th Street)
  • Turn left at the end of the exit ramp onto 5th Street
  • Continue on 5th Street and drive across the port bridge
  • You can also enter the port via I-395/SR-887/MacArthur Causeway to the Port of Miami Tunnel. Once in the port you will see signs welcoming you to the Port of Miami, follow directions to the designated ship’s terminal
  • Follow the signs to your ship’s location
Will parking be available at the Port of Miami?

Overnight parking is $22.00 per night, and short term parking is $8.00
Vehicles longer than 20 feet are an additional $22.00 per day
All garages and Lot E accept cash, Visa, MasterCard, American Express, Discover, or any major U.S. Traveler’s Check.
No Debit cards are accepted.

What transportation options are available to get to a Royal Caribbean departure port terminal? How do I purchase a transfer?

If you choose to make your own air arrangements or book air through our online ChoiceAir Travel Program you may wish to purchase ground transportation to the ship. Transfers are available for purchase from the arrival airport to the pier on day of sailing and from the pier to the departure airport on debarkation day only. It is recommended that transfers are purchased two weeks prior to sailing. Please remember we require your flight information in order to promptly meet all guests. To purchase your Royal Caribbean Guest Transfer or for additional information consult your travel advisor or our Reservations Department at (800) 327-6700.

Guests that are cruise-only (i.e., have not made air arrangements through us) may also purchase this transfer service (called Royal connections) separately.

If you are close enough (or you like road trips) you can also drive to the departure port. Parking is typically available on a first-come, first-served basis at most piers for a minimal fee. But every pier does vary.

Are flights included?

Guests are responsible for booking their own flights to and from Miami.  If you would like assistance with flights, you are welcome to call our sister company, Traveler’s Service at 412-232-3600. For arrival flights, please allow adequate time to be able to arrive at the cruise terminal between 11:30 AM and 3:00 PM.  It is suggested that your departure flight from Miami on March 5, 2021 should be booked for 12:00 PM or later.

Sales & Booking

How do I pay for my cruise?

After the initial deposit of $150.00 per person, you are welcome to set up a payment plan for no additional fee or pay your cruise in full.  The payment plan will divide the balance equally into payments until the final payment date, December 15th 2020.  Payments can be made with a debit or credit card (5% processing fee) or by ACH using your checking and routing number (no fee).  Payments will be automatically withdrawn every 15th of the month.  Please note that if your payment is declined, you will be subject to a $30.00 fee. If you’d like to change your form of payment, you must do so by the 10th of the month. 

If no payment is received within a 60 day period, your reservation will be cancelled.

Where do I purchase travel insurance?

The Preferred Plan offered by Travel Guard is available for purchase through Faithful Cruise.  Please visit https://www.travelguard.com/travel-insurance/plans/preferred to learn more about coverage under their Gold Plan.  To book travel insurance, give us a call at 888.634.7437 or add travel insurance using your online account. 

How do I receive my Booking ID Number and register with Royal Caribbean?

The passenger listed as ‘primary’ on your reservation will receive a booking ID number from Faithful Cruise via email that is to be used to register with Royal Caribbean.  After you receive your booking ID number and register with Royal Caribbean, you are still able to add on special events through Faithful Cruise, as we will still have access to your reservation.

I have a crown and anchor membership; will I get credit for this cruise?

Yes!  You are welcome to call or email us with your membership number and we’ll be happy to add that to your reservation and notify the cruise line.  After receiving your booking ID number and you’ve registered with the cruise line, you are also able to pass along your membership number to a Royal Caribbean representative to receive credit for the cruise.

Are my room gratuities paid for?

Yes, room gratuities are included with your cruise fare.

When can I purchase drink packages/specialty dining packages/wifi packages/excursions?

Once you have received your Booking ID number (usually 60 days prior to sailing), you will then be able to log in to www.royalcaribbean.com and complete your registration.  Upon completion of registration, you will then be able to start customizing your cruise by adding excursions, drink packages, specialty dining and internet packages etc.  Please note that these items must be purchased directly through the cruise line and are not sold through Faithful Cruise.

I am traveling alone, how does pricing work?

Guests traveling solo will be charged for their experience of choice plus the entrance package price per cabin selection because all cabin prices are based on double occupancy.  Solo travelers are required to pay for double occupancy; however, solo travelers are only responsible for paying taxes, fees and gratuities for one person.

I am traveling with an infant/toddler, do I still need to pay full price for him or her?

Yes, in accordance with the cruise line’s guidelines, all passengers regardless of age are required to pay for participation.  3rd or 4th guests in a cabin are discounted regardless of age with prices starting at $209 per person for the Entrance Package.

Travel Documentation & Regulations

Will I need a passport? What if I do not have a passport? Am I able to use a passport card?

While a passport is strongly recommended, you are able to use your original birth certificate (with raised seal) in conjunction with a photo ID (i.e. driver’s license) for this cruise.  If your name has changed and differs from the last name on your birth certificate, please bring your original marriage license.  Passport cards or any other form of documentation other than what is listed above may not be used.  Please note that any individuals who would need to fly out of the Bahamas would not be able to do so with their birth certificate.

Can I use my birth certificate/name change documentation (marriage certificate)?

While a passport is recommended, you are able to use your original birth certificate (with raised seal) in conjunction with your photo ID (i.e. driver’s license) for this cruise.   If your name has changed and differs from the last name on your birth certificate, please bring your original marriage license.

I read that 6 months validity is needed when using a passport for this cruise, is that true?

It is recommended that your passport has at least 6 months validity, however you are still able to board the ship using your passport.  Please note that while you are able to use a passport that expires within 6 months of the sailing date, you will be unable to use your passport to fly out of the Bahamas, should that be necessary.

I will be traveling with a child 17 years or younger, is a passport required or can the minor use their birth certificate to board? What documentation is needed for the child?

While a passport is strongly recommended, the child is able to use their original birth certificate (with raised seal), no other documentation is necessary.

One adult 21 years or older and one child 17 years or younger are traveling together in a cabin, do we need passports?

A child may board without a passport (and may use their original birth certificate), however, in the event that the child’s guardian must stay in port in an emergency situation, the child will be unable to fly back to the U.S. using his or her birth certificate.  A passport is strongly recommended for this reason.

Experience Packages

What is the Entrance Experience?

The Entrance Package was built for those guests who would like to join their friends or family members on the cruise but may not necessarily want to participate in all of the fan experiences.  Entrance package holders have perks and are still able to attend some events, inducing the welcome aboard show and our photo sessions with the players!  Entrance package holders are also able to participate in the silent and live auctions and have the ability to purchase special events!  Entrance package holders will receive a Faithful Cruise lanyard.

Do I need to purchase an experience package for my infant/toddler?

Children under 4 years of age at the time of sailing do not need to pay for an experience package and will be able to attend all events with their guardians.

Can we mix and match packages on our reservation?

Yes!  Guests within a reservation can mix and match packages to suit the individual experience preferences for each guest.

Can I upgrade or downgrade my experience package throughout the year?

Yes!  Guests are welcome to upgrade or downgrade packages at any time before sailing.  *Guests choosing to downgrade their experience package must purchase the package at the current rate.